Terms of Service

1. Scope and acceptance

These Terms govern your access to the Livo eSIM website and your purchase and use of our digital eSIM data plans. By placing an order, you confirm that you have read and accepted these Terms and our Privacy Policy.

2. Eligibility and device compatibility

You must have legal capacity to make a purchase and provide accurate order information. You are responsible for confirming that your device is carrier-unlocked, supports eSIM technology and is compatible with the destination network before purchasing.

3. Orders, prices and delivery

Plan descriptions, coverage, validity and prices are shown before checkout. Prices are displayed in USD unless stated otherwise. After successful payment, the eSIM and installation information will be delivered to the email address supplied at checkout. You are responsible for entering a complete and correct email address.

• An order is not complete until payment is confirmed.
• Digital delivery times may be affected by payment review, email filtering or technical issues.
• Do not share your QR code or activation details with anyone you do not trust.

4. Activation, validity and data use

Activation rules and validity periods vary by plan and will be displayed on the product page or delivery instructions. A plan may begin on installation, first network connection or another stated activation event. Unused data normally expires at the end of the validity period and cannot be transferred.

• Coverage, speed and availability depend on local network operators, location, device capability and congestion.
• Unlimited plans may be subject to a fair-use policy, speed reduction or hotspot restrictions.
• You must follow local law and may not use the service for fraud, abuse, network interference or unlawful activity.

5. Cancellations, refunds and support

Because an eSIM is a digital product, refund eligibility may become limited once it has been delivered, installed, activated or used. If an eSIM cannot be installed or used because of a verified service issue, contact Livo Support promptly and cooperate with reasonable troubleshooting. We may request screenshots, device details and the order number before offering a replacement or refund.

• Purchases made for an incompatible or locked device may not qualify for a refund.
• Expired plans, consumed data and problems caused by incorrect device settings are generally non-refundable.
• Nothing in these Terms removes mandatory consumer rights that apply to you.

6. Service changes

We may update plans, networks, prices or features and may suspend a service for maintenance, security, legal or supplier reasons. Changes do not reduce rights already attached to a completed purchase unless required by law or necessary to protect the service.

7. Liability

To the extent permitted by law, Livo eSIM is not responsible for indirect or consequential loss, missed communications, third-party roaming charges or events outside reasonable control. Our total liability relating to a plan will not exceed the amount paid for that plan. Mandatory rights and liabilities that cannot legally be excluded remain unaffected.

8. Third-party networks

Livo eSIM relies on eSIM suppliers, payment providers, email services and local mobile operators. Those providers may apply technical and acceptable-use rules. We do not control the continuous availability or performance of third-party networks.

9. Changes to these Terms

We may update these Terms to reflect service, legal or operational changes. The current version and effective date will be published on this page. The version accepted at checkout applies to that order, subject to mandatory law.