Privacy Policy

1. Who this policy covers

This Privacy Policy applies when you visit the Livo eSIM website, contact support or purchase and use an eSIM plan. It explains the information we process and the choices available to you.

2. Information we collect

We collect information you provide, information generated by your use of the service and limited technical information needed to operate and protect the website.

• Contact and order data, such as email address, order number, destination and selected plan.
• Payment status and transaction references from a payment provider. We do not intend to store full card details.
• eSIM delivery, activation and usage status supplied by our eSIM provider.
• Support messages and files you choose to send.
• Device, browser, IP address, approximate location, cookie and diagnostic information.

3. How we use information

We use personal information to provide the service, fulfill orders, deliver eSIM details, offer support, prevent fraud, maintain security, comply with law and improve our website and products. Marketing messages will be sent only where permitted, and you can opt out at any time.

4. Legal grounds

Depending on where you live, we process information to perform our contract with you, comply with legal obligations, pursue legitimate interests such as security and service improvement, or act with your consent. You may withdraw consent where consent is the legal basis.

5. How information is shared

We share only the information reasonably required with service providers that help us operate, including eSIM suppliers, local network partners, payment processors, email delivery, hosting, analytics and customer support providers. We may also disclose information when required by law, to protect users and the service, or as part of a business transaction.

• We do not sell personal information for money.
• Providers must process information for the agreed service and protect it appropriately.
• Mobile operators may process network and usage data under their own legal obligations.

6. International transfers

Travel connectivity is international, so information may be processed in countries other than your own. Where required, we use recognized safeguards for international transfers and assess the protections offered by our providers.

7. Retention and security

We retain information only for as long as needed for orders, support, accounting, fraud prevention and legal requirements. We use reasonable administrative and technical safeguards, but no online system can guarantee absolute security.

8. Cookies and analytics

We may use essential cookies for cart, language and session functions, and optional analytics cookies to understand website performance. Where required, optional cookies will be used only after consent. Browser settings can also control cookies.

9. Your choices and rights

Depending on local law, you may request access, correction, deletion, restriction, portability or objection to certain processing. You may also withdraw consent or complain to your local data protection authority. We may verify identity before completing a request.

10. Children

The service is not directed to children who cannot legally enter a contract. We do not knowingly collect personal information from children contrary to applicable law.

11. Policy updates

We may update this policy when our services or legal obligations change. We will publish the current version and effective date here and provide additional notice where required.